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September 2008
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Strongbow [userpic]
To traceroute or not to traceroute?

Last night I’m on my DoD clan’s Ventrillo server just before a scrimmage and yakking with teammates waiting for the game to begin.
I apologized for getting home and logging on only minutes before the game is due to start as I had to work late and only just got home.
One of them asks what I do for a living, I explain that I work for CI Host, one of the larger Internet server hosting companies and he asks if that means I know about networking. I explain that I’m more of a Unix guy than a Network guy, but that does come with having to know a little about networking. He mentions that since the clan switched servers, he and his wife (who also plays) have noticed quite an increase in his ping time. He did a trace to the server and saw the route go from Houston (where they live) out to California, bounce around a while, then back to Dallas (where the server is located).
I tell him to send me a copy of his traceroute and I’ll take a look.
I logged onto the clam forum site and see he sent me a private message.
Did he cut and paste the traceroute into the message?
Nope. He made a screenshot of the DOS window and attached the .bmp file.

Dunno what to say about a guy who knows how to do a traceroute, but not a cut’n'paste. :)

Not making the assumption that my gentle readers know what the hell I’m talking about…
Day of Defeat, a WWII simulation in the First Person Shooter genre.
A VoIP application popular amongst gamers, that creates something akin to a conference call.
A game that is more than a standard public “for fun” free for all but not as formal a league “match” that counts towards a team/clan’s standing in a game season.

Originally published at /dev/zero. You can comment here or there.

Comments

When I was working tech support for Onyx, I asked a customer to send me their event log (I should note, we dealt with sysadmins, dba types, etc). This person brought up the event log window, took a screenshot of it, printed it, and then faxed it to me.

I swear I'm not making this up.

Oh I believe it. I've see all sorts of stuff like that.
Now this guy, he's not an admin or DBA or anything, so I do grant some leeway (and also grant that cut'n'paste from a DOS/cmd window is a pain in the butt). I just thought it was funny.

What was even worse was another member of my clan, the clan leader actually, who IS a tech savvy guy, was completely mystified when he emailed me and it bounced. My server rejected the email because the clan's domain had an SPF record, but his ISP's SMTP server wasn't an allowed sender. He didn't know what an SPF record was.
On the other hand, once I pointed him to a couple of web sites about SPF, he was tech savvy to follow what those sites told him enough to get his smtp server into the allowed list.